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Absolutely, we provide a Lifetime Warranty for our items. However, there are certain exceptions. For a detailed overview, please refer to our Warranty page.

• Everyday wear and tear, such as scratches, small dents, or gold plating fading.
• Damages from neglect, accidents, or incorrect handling.
• Any piece that's been serviced or fixed by non-accredited jewelers.
• Instances of theft, misplacement, or any unauthorized alterations or repairs.

To keep an eye on your order's status and whereabouts, simply visit our Track My Order page.

• Processing: This status indicates that we have received your order and it's being prepared for shipment. We're getting everything in order to ensure your product reaches you in perfect condition.
• Shipped: Your order has left our warehouse and is now on its journey to you. You'll receive tracking information to follow its progress to your doorstep.

If adjustments or cancellations to your BLAKTITAN order are needed, or if there's a requirement to modify the delivery details, we kindly request you to contact us within 24 hours of your order placement. Please understand that our diligent team is committed to ensuring timely dispatch of your purchases, which might make post-order modifications challenging.

For uniquely personalized items, such as those that are monogrammed or engraved, modifications or cancellations cannot be entertained once the order is confirmed.

If your BLAKTITAN order isn't dispatched by the anticipated delivery date, rest assured our dedicated Customer Experience team will provide an update within 24-48 hours. We prioritize keeping our customers in the loop and value your understanding, especially during peak periods. If you have any concerns, feel free to connect with us via Live Chat, email us at [email protected], or send a message to our dedicated hotline. We're here to assist you!

We are a leading online retailer of high-end deluxe jewelry. Each BLAKTITAN jewelry by master artisans and directly shipped to clients in the USA, Canada, UK, Australia and all over the world. Each piece can be fully personalized by selecting gemstones and engravings to meet your exact style.

BLAKTITAN is proud to be based in Louisiana, United States. Though we don't have any permanent physical stores, we do offer free shipping anywhere in the world. Due to this model, we do not need to carry any showroom and we are able to offer exceptionally affordable prices for unique jewelry.

At BLAKTITAN, we prioritize giving back to our community and making a positive impact in the world. We contribute to long-term sustainable solutions, supporting education and economic development initiatives for underprivileged children and impoverished communities. We also actively participate in alleviating poverty by partnering with organizations that provide meals and basic necessities to those in need. With a dedicated commitment to philanthropy, we are proud to contribute 5% of our profits towards these charitable efforts, continuously seeking new ways to make a difference and help create a brighter future for all.

Yes, we do offer our jewelry for wholesale. Please get in touch with our support team at [email protected] for more information and details about our wholesale options. We would be delighted to assist you with your wholesale requirements.

At Blaktitan, we specialize in offering high-quality materials that define our unique jewelry pieces. Our signature material is a patented ultra-matte black finish inspired by the strength and resilience of titanium. This innovative coating ensures durability and a sleek, modern aesthetic. Additionally, we use premium-grade metals to enhance the robustness and longevity of our designs. Each piece is crafted to deliver a perfect blend of style and durability. For more detailed information about the materials we use, refer to our materials page.

At BLAKTITAN, we carefully select a range of high-quality gemstones for our jewelry pieces. Our current offerings include Onyx, celebrated for its deep, rich black tones and smooth finish, which adds a touch of sophistication to any piece. This gemstone is perfect for those who appreciate elegance and a classic look. For more details on the materials we use, refer to our materials page.

Yes, absolutely. At BLAKTITAN, our materials are typically safe for those with sensitive skin as they are less likely to cause a reaction. However, everyone's skin is unique and reactions to different materials can vary. If you have specific allergies or extreme sensitivity, we recommend consulting with a dermatologist or allergist before making a purchase.

To preserve your jewelry's beauty and longevity, store each piece separately in a fabric-lined compartment or wrapped in soft cloth, away from heat, sunlight, and humidity. Especially for sterling silver, consider using airtight zip-lock bags to prevent tarnishing. Proper storage is key to maintaining your jewelry's luster and condition.

To keep your jewelry radiant, clean pieces every two weeks if worn daily, or monthly if worn less often, using a mild dish soap and warm water solution, followed by a gentle scrub with a soft toothbrush. Rinse, dry thoroughly, and store separately in a cool, dry space, ideally in fabric-lined compartments or wrapped in soft cloth. Avoid harsh chemicals and remember to remove jewelry before swimming or bathing to prevent potential damage. Regular care ensures lasting beauty and longevity.

During the summer, it’s essential to take extra care of your Blaktitan jewelry to maintain its impeccable appearance. Although our pieces are sweat-proof, heat-proof, and water-proof, it’s best to remove your jewelry before swimming in saltwater or chlorinated pools to avoid any potential damage. With proper care, your Blaktitan jewelry will stay pristine throughout the hot months.

At BLAKTITAN, our jewelry is designed to withstand the rigors of daily life. Thanks to our innovative patented ultra-matte black finish, our pieces are sweat-proof, heat-proof, and water-proof. While our jewelry is highly durable, avoiding prolonged exposure to harsh chemicals, saltwater, and chlorinated pools is still advisable to maintain its pristine condition. If your jewelry does get wet, simply dry it thoroughly and store it properly to ensure its longevity and continued brilliance.

It can occasionally cause skin discoloration due to external factors like metallic abrasion from cosmetics, corrosion of non-gold alloys in humid conditions, and exposure to chlorinated water. To prevent this, it's advised to remove jewelry before using makeup or swimming and to clean the jewelry regularly.

We do not charge any shipping cost, it is totally free!

Delivery dates are not guaranteed due to high shipping volumes during the public holidays. We are experiencing some delays in order processing, but we are working hard to fulfill orders as soon as possible. We will update you via email once your order has shipped. Please be assured that we are doing our best to get your order to you as soon as we can.

After packing, a tracking number will be sent to the email address provided on your order. We do our best to process all items for shipment within two business days of receiving the order. Once it has been scanned in with USPS, you will then see your tracking code activate and begin to update. For more details, visit our Shipping and Tracking page.

All orders are put into the process after payment confirmation within 24 hours. All orders are sent via UPS Express or USPS. You are being informed about your parcel tracking number via your registered email address on our system. The products are usually delivered within 5-7 working days once the order is made. Shipping may take longer than 10 days depending on national customs regulations. BLAKTITAN cannot be held responsible for any delays due to such formal procedures. Please note that items from our Exclusive Collection and gold-plated pieces are made-to-order, and therefore, delays in delivery may occur.

Sometimes packages are marked as delivered before they actually arrive. In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location.

All purchases arrive in BLAKTITAN's special jewelry box which is giftable!

We offer free 30-day returns for all customers in the US, Canada, and UK. Shipping fees are non-refundable and please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. For more details, visit our Return and Exchanges page.

Items must be in their original condition without signs of wear or damage, and must be returned with all original packaging (tags, box, and pouch included). Please note that no individual item of a bundle can be returned; the entire set must be returned together.

Yes, all engraved, personalized and monogrammed products are non-returnable.

We only offer product exchanges within the first 30 days of purchase. After 30 days, we no longer provide an exchange with a new item.

No, the shipping fee is not included in the BLAKTITAN's Lifetime Warranty. After the initial 30-day period, customers are responsible for the shipping costs when sending a product back for repair or replacement.

To return or exchange an item, please visit our "Return & Exchanges" page on our website. Follow the instructions to submit a request, and our customer service team will guide you through the process.

The duration of the process can vary depending on the nature of the repair or replacement, and your location. Rest assured, we will do our best to process your request as quickly as possible.

If you receive the wrong item, please contact our customer service team immediately. We will guide you through the process of returning the item and ensure you receive the correct item as soon as possible.

If your jewelry requires repair or resizing within the first 30 days after purchase, we provide these services free of charge. Beyond this period, however, these services are available for a fee. Please note that material defects are repaired for free under our Lifetime Warranty.

All items sold directly by BLAKTITAN are covered by our Lifetime Warranty, unless specified otherwise. However, note that after the 30-day period, repairs or sizings are subject to a fee, and no exchange with a new item will be offered.

It covers material defects that cause the product to break under normal use and wear. For detailed terms and conditions, please refer to our Warranty Page.

Normal wear and tear, damages from misuse, jewelry repaired by other jewelers, theft, loss, and unauthorized modifications.

Contact our customer service with details and photos of the issue, and they'll guide you through the process.

Yes, after the initial 30 days, customers cover the shipping costs for repairs under the warranty.

Repairs and resizings are available for a fee after 30 days, unless it's a material defect covered by our warranty.

Approximately 2 weeks, as our artisans take care to ensure the best quality repair.

Reach out to our customer service team for any additional queries on our Lifetime Warranty.

Our Accident Protection provides unparalleled peace of mind when you shop with BLAKTITAN. Here's what it entails:

• No Questions Asked: We understand accidents happen. Rest assured, we're here to assist without a barrage of queries.
• Free Repairs and Replacements: Should your item face any damage, we commit to repairing or replacing it at no extra charge.
• Free Shipping: We absorb all shipping costs for repairs and replacements, offering a seamless experience.

Yes, we offer personalization services for rings. We understand the significance of creating unique and meaningful pieces of jewelry. Whether it's engraving a special message, adding initials or names, or customizing with specific symbols or dates, our personalization options allow you to create a truly one-of-a-kind piece. Please check our website or contact our customer service for more information on the personalization options available for our rings and bracelets.

We accept MasterCard, VISA, AmericanExpress, PayPal and Stripe.

For more details on returns and exchanges, please check here.

Please be aware that BLAKTITAN cannot refund using a different payment method than the one used to place the order. Once we receive your returned item at our warehouse, it can take up to 10-15 business days for our team to process it and send a return confirmation email.

• Credit Card: Once the return is processed, it might take about 5-10 business days, depending on your bank, for the funds to be reflected in your account. If you've canceled or replaced your credit card, your bank will handle the transfer of the refunded amount.
• Debit Visa Card: For online purchases made with a Debit Visa Card, refunds will be processed like credit card transactions, taking around 5-10 business days for the funds to show in your account. For in-store returns made with a Debit Visa Card, the refund will be processed immediately, provided the card is present during the transaction.
• PayPal: After refunding to your PayPal account, you will receive a notification from PayPal. The funds might take about 5-10 business days to show in your bank account.

To apply a discount, simply input the code into the "Add coupon code" field when you're in your cart.

• Only one (1) discount or promotion can be applied per order. If you attempt to use a second discount code, our system will choose the best offer, and the second code won't be used.
• Discount codes can't be combined with other promotions, referral credits, or any other type of discount. Furthermore, free shipping offers cannot be combined with discount codes.
• BLAKTITAN reserves the right to hold or cancel orders that take advantage of multiple discount codes.
• Please be aware that BLAKTITAN gift cards are not eligible for discounts.